Refund and Returns Policy

At Juman Dead Sea, we are committed to ensuring your satisfaction with every purchase. Please review our refund and returns policy to understand your rights and responsibilities.

Refund Policy

Order Cancellation

Please contact our customer service team at info@jumandeadsea.com to notify them about the cancellation so we can send you the order cancellation form by email. Complete the order cancellation form and send it back to us via email.
– Please obtain and keep proof of the receipt and parcel information.

Refund & exchange process

  • If you choose a refund for the canceled order, we will process the refund within 14 working days from receiving your order. You will receive an email notification once we have processed the refund.
  • If you have requested a replacement or exchange for damaged goods or incorrect delivery, we will process it within 14 working days and will be delivered to your standard delivery location.

Processing Time

  • Approved refunds will be processed within 14 business days.
  • Please note that refunds will only be made against the original credit/debit card used.

Returns policy & procedure:

We hope that you are satisfied with your order, but if you are not pleased and wish to cancel your order, you can only cancel for a refund before we dispatch your order.

Returns and Exchanges

Damaged or incorrect items:

If the items you received are damaged in any way, or incorrect to your order we will exchange the items or offer you a refund. In such a case, please notify us immediately by emailing our customer service team info@jumandeadsea.com.

Please make sure that you provide us with the order number and keep the packing material and the damaged goods for inspection. Note that this is only applicable to orders online and will not be accepted for return or exchange at our retail locations. This policy does not affect your rights under law as a consumer.

Custom clearance regulations:

Juman Pharmaceutical and Cosmetics Factory will provide all the necessary cosmetics documentation that you may need for clearance, but we are not responsible for any additional tax fees or other regulations that your custom clearance may require and we will not accept refund, exchange or return for such reasons.

Frequently Asked Questions

Q: Can I change my order after placing it?

A: Modifications are possible within 24 hours of order placement. Contact us immediately for assistance.

Q: What should I do if my order arrives damaged?

A: Email support@jumandeadsea.com within 7 days with photos of the damaged product and your order details.

Q: How long does it take to receive a replacement?

A: Replacement processing takes 7-14 business days from the time we receive the returned item.

Q: Are sale items eligible for returns?

A: Sale items are non-refundable and cannot be exchanged unless they arrive damaged or defective.

Q: Who covers return shipping costs?

A: Customers cover return shipping unless the issue is due to a mistake on our part, such as shipping the wrong product.